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5 months agoA good retail one: don’t say “sorry for your wait.” Say “thank you for waiting” or “thank you for being so patient”.
Something to do with… it makes people feel good about themselves if they think they’ve done something for you, which in turn makes them more likely to keep being patient.
Imagine being an NT person and just bumping into one topic after another like a moth, I’d much rather know how I got to wherever I ended up. 😅