Whenever it’s someone’s job to help me, I think of it as an opportunity to create a bright spot in what would otherwise be a pretty boring shift. I make them laugh with my silly commentary, engage them in interesting conversation, and above all, show that I care. I hope it makes them as happy as it makes me. And if it doesn’t, well hey, there’s always next time, right?
I want to show people that there is still good left in this world. When social media blares humanity’s worst all the time, love and compassion need to be loud, too. Cynicism, nihilism, and indifference have pervaded every aspect of our culture and, in my opinion, they just aren’t cool anymore. Joy is rebellion. Kindness is radical. Optimism is counterculture.
It may be their job to provide the service, but it’s my mission to provide the goofy to whoever needs it. Yes sir, I know this is a Wendy’s, but I’m not going to let that stop me!
An example from just this morning. While ending a support call with T-Mobile I said “it’s name correct?, thank you name I really appreciate you” And I could practically see her smile through the phone as she said “Wow! You actually remembered. Thank YOU so much!!” Turns out people just want to be treated with kindness, and as crazy as it sounds treated like actual humans.