A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.
DPD is the most dogshit parcel delivery service I’ve ever encountered, closely followed by UPS.
The worst thing about this all:
As for Beauchamp, he still doesn’t have his package.
The AI models can only hallucinate around what humanity wrote about DPD as a company. That gives you a glimpse about what humananity did write about them.
DPD is actually one of the best UK delivery companies in my experience.
It’s Evri/Hermes who are dogshit.
Bever had problems with DPD. Hermes, UPS and GLS though…
Yeah, they’re actually pretty decent and their app is good for tracking.
